Refund Policy for PublicCrossroads
Last updated: April 1, 2023
Welcome to PublicCrossroads, located at Pizza Lane, Florence, 50123, Italy. We're dedicated to providing you with the best pizza experience. However, we understand that on occasion, you may need to return an order. Below is our Refund Policy, which outlines the conditions and processes for returns.
Our Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
Order Cancellation
You can cancel your order within 2 hours of placing it by calling us directly at +39 055 238 2673. If your order has not been prepared by the time we receive your cancellation request, we will refund your payment in full. This does not apply to orders that have already been prepared.
Returns
To be eligible for a return and refund, please adhere to the following guidelines:
- The item must be significantly different from the description or have defects.
- The return request must be made within 24 hours of receipt.
- The returned item must be unused and in the same condition that you received it in.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Non-returnable items
Please note that certain items are non-returnable, such as custom orders prepared as per your specific requirements.
Exchanges
In the case that your pizza arrives damaged or defective, we will happily provide a replacement. Please call us at +39 055 238 2673 within 24 hours of order receipt to arrange an exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 055 238 2673.
We value our relationship with our customers and are committed to providing fair and transparent return policies. Please remember that returns are subject to the conditions set forth in this policy, and we reserve the right to make any amendments to the policy at our discretion. Your continued use of the publiccrossroads.sbs following any changes constitutes your acceptance of the new terms.